About Quintic Consultancy

Q1: How long has Quintic been in business?
A: Quintic Consultancy Limited was started in 1997 by Dr Paul Hurrion PhD BA (Hons) and Dr Robert Hurrion PhD MSc(Econ) BSc(Hons) and has grown steadily and successfully into a major force in Biomechanical Analysis & Consultancy and Performance Analysis Software across the world in Sport, Education, Health and Fitness.

Q2: Where is Quintic?
A: Quintic head office is based in the centre of England close to Birmingham International Airport and The Belfry Golf Club.

Q3: Who are Quintic’s customers?
A: Quintic provides Software to private individuals, schools, universities, colleges, clubs, businesses, national and international sporting bodies and health services across the world.

Q4: Apart from Performance Analysis Software what else does Quintic do?
A: Quintic undertakes Biomechanical Consultancy; has a top level personal Golf Putting Analysis Laboratory; undertakes Biomechanical Lectures; and directly assists National and International Review and Coaching Panels. See Consultancy Pages for more information.

Q5: What does “Quintic” mean?
A: A Quintic Spline is a mathematical term for a line through points on a graph frequently used in mathmatical calculation of speeds and accelerations.

Choosing Quintic

Q6: Which is the right Quintic Software for me?
A: It is best to study the different features and consider how they apply to your anticipated usage. The features of each product are shown in a helpful table near the foot of the www.quintic.com/software page and it is a good idea to print a copy for reference as you study the Quintic Products.

Q7: Why do you sometimes refer to Software and sometimes to the 'Quintic Interactive Website'?
A: We refer to Quintic Sports, Quintic Coaching and Quintic Biomechanics as “Software”. Quintic has a number of Interactive Websites that enable the user to view coaching videos... for example: www.quinticnetball.com, www.quinticsquash.com & www.quinticcricket.com

Q8: How do Quintic interactive websites differ from Quintic Software?
A: Quintic interactive websites are full and complete coaching manuals, with hundreds of pages and videos of advice, that can be used both on a read only basis and with video viewer can be accessed online - It is possible to purchase these video for use on personal computers. Quintic Software systems are performance analysis tools into which you capture video action for editing, viewing, comparison and analysis - they are licensed to ONE computer only.

Q9: Why should I choose Quintic Performance Analysis Software?
A: Quintic Software has been designed specifically around the needs of our wide range of clients to delivery Biomechanics analysis and, whether amateur or professional, we believe the practical usage and benefit and the range and pricing of our products cannot be beaten.

Q10: Why should I choose Quintic Interactive Websites?
A: Quintic Interactive Websites are interactive sports coaching programs, which are viewed online for FREE or download for a cost onto a Personal Computer. They contain coaching material specific to a given sport depending on the website. Not only does the website contain typical coaching material found in any text book, but it also contains computer video images and audio, which are interactively viewed to give an extra coaching medium. Ideal for all levels of coaches and athletes. For more information please visit : www.quinticnetball.com, www.quinticsquash.com & www.quinticcricket.com

Q11: Are Quintic Products easy to use?
A: Quintic Products: are straightforward to use; are modular so each product operates in a similar way; and contain all you need to know in comprehensive online Tutorials. www.quintic.com/tutorials_v17.htm

Q12: How many computers can each Quintic Product be installed on?
A: Quintic Software is licensed to one personal computer only, multi-site licences are available along with network licences.

Q13: Will Quintic Products perform on an Apple Macintosh computer?
A: Although designed to work with Microsoft Windows Seven, Vista and XP, Quintic Products are supported by an AppleMac running Virtual PC with a suitable Windows Operating System.

Q14: What are the special features of Quintic Products that will enhance my own coaching practice and add benefit to my clients?
A: The Features Table [see Q:6] gives a guide to all of the features of the different Products. They will assist you to a most comprehensive analysis and enable you to demonstrate to clients more effectively and visibly. You can also provide a performance CD for clients to take away or email them directly [see Q:16 & 17].

Q15: What advantages do Quintic Products offer above a video editing tool?
A: You can create a database of performances; compare previous or best practice with current performance; capture using one, two or high-speed cameras, analyse single or serial performances with drawing tools; use synchronised split screens and blended images; calculate speeds, accelerations and angles; capture at 25, 50 or 100fps (frames per second) PAL European Standard or 30, 60 or 100fps NTSC USA /Asia Standard; transfer digitised data into Excel ….. and much, much more – see the features table www.quintic.com/software. Quintic can alos be used as a video editing tool, with filters, logo, text overlay along with the ability to crop and compress the video file into a number of different formats.

Q16: What is The Quintic Player?
A: It is a FREE program for playing videos produced via the Quintic Software. It is added as part of the 'Burn to CD' function to allow videos to be played at normal speed, slow motion, frame advance, or loop, with zoom and full screen options, and the active memo pad and audio memo feature to read any notes you have saved with the original clip. The Quintic Player allows operation with Windows 95 upwards and your own logo can be added to the opening window as a reminder to clients. See www.quintic.com/software/player for more information.

Q17: What is Quintic Audio Memo?
A: Audio Memo enables a user to record commentary onto any video file. This commentary can then be played back using the Quintic Player or any other Media Program. All you need is a microphone plug in on your computer.

Q18: Where Quintic Software is used in Podiatry and Physiotherapy, can it synchronise with a force plate?
A: Yes – Quintic and RS Footscan have developed synchronisation software enabling video captured through Quintic Biomechanics and images from the RS Footscan Pressure Plate to be viewed contemporaneously via twin windows. See www.quintic.com/software/biomechanics for more information.

Q19: What is digitisation?
A: Digitisation is available with Quintic Biomechanics & Quintic Coaching. It converts movement into data to produce: graphical and numerical explanation; transfer of data to Excel for analysis and demonstration; and allows calculation of speeds, accelerations, and angles. This is most useful in Sports Science Studies, Podiatry and Physiotherapy, and top level sporting achievement. See www.quintic.com/software/biomechanics for more information. Quintic has the capability of 2D automatic tracking of specific markers.

Q20: What support does Quintic provide after I have purchased a Quintic Product?
A: Your Online Tutorials provide permanent and easy to follow support. www.quintic.com/tutorials
A: Maintenance Contracts which include free upgrades, training & support are available on an annual contract www.quintic.com/pricelist
A: Consultancy and Training are available by the day on site or at Quintic.
A: Quintic runs Training Clinics www.quintic.com/trainingdays
A: Upgraded software - also see Q:21.
A: Email support via info@quintic.com
A: A commitment - Quintic want you to get the best from Quintic Products.

Q21: How often will the Software be updated / upgraded with new additions formats etc.? Are these free?
A: Quintic continuously enhances its Products to meet customer requirements and changing industry standards and developments.
A: All upgrades to Software are free to registered users within 3 months of purchase. After 6 months, upgrades to Quintic Software are charged at 25% of current retail price.
A: There is an option for clients purchasing Coaching & Biomechanics Software to enter into a Annual Maintenance Contract at 15% of current retail price. This includes free upgrades, training & support, for further details please visit www.quintic.com/pricelist or contact us.
A: Quintic Lite was our entry level software package. This software has been discontinued (June 2006). Please contact Quintic if you wish to upgrade your version of Quintic Lite and get your money back against the latest Quintic software.

Buying Quintic

Q22: What about the prices of Quintic Products?
A: The prices of Quintic Software Systems are shown in our Price List www.quintic.com/pricelist or contact us

Q23: If I am buying on behalf of, say, a Medical Practice or College or Sports Club, and need several licences, is there any special price?
A: Yes - Quintic Multi-site Licensing prices are both popular and advantageous and can be seen on in our Price List www.quintic.com/pricelist or contact us

Q24: What if I buy, say, Quintic Sports, use it for 6months, then decide I require the extra functionality of Quintic Coaching?
A: Quintic allow you to upgrade your software at any time, we will refund your original purchase price against the cost of the new product. This means that you never lose your investment in your Quintic Software.

Q25: How quickly does Quintic deliver?
A:Quintic Software can be purchased with a credit card and downloaded for instant use. The software can also be sent via post, typically next day, and always within 5 working days.

Q26: Does Quintic deliver worldwide?
A: Yes. For Quintic Sports, Coaching and Biomechanics post & packing is free. Quintic Software is available for download via the internet for immediate use or can be supplied on disk if required.

Correct Supporting Hardware & Media Components.

Q27: What are the computer system requirements to support Quintic Products effectively?
A: Both minimum and recommended requirements are set out for each product on our website at www.quintic.com/system_requirements.htm 

Q28: Is there anything specific my desktop computer should have?
A: The free flow of data between camera and PC is vital. A desktop PC will have [or can have installed] a direct FireWire Card [IEEE 1394 or i-Link] interface and port or USB2. Many PCs have the interface as standard. See the Quintic hardware packages and get advice and assistance at www.quintic.com/hardware.A medium to high specification graphics card is required for the use of Quintic Software - in particular Multi Camera Capture.

Desktop Firewire Card + 6pin to 4pin FireWire Cable

Q29: Is there anything specific my laptop computer should have?
A: The free flow of data between camera and PC is vital. A laptop that has a direct FireWire [IEEE 1394 or i-Link] interface and / or USB2 port is best. Many laptops have the direct IEEE 1394 or USB2 interface as standard. A Firewire / USB2 Cable must always be used. See the Quintic Hardware Packages and get advice and assistance at www.quintic.com/hardware. A medium to high specification graphics card is required for the use of Quintic Software - in particular Multi Camera Capture.

Laptop Firewire + Camcorder + 4pin to 4pin Firewire Cable

Q30: Is the data flow rate /transfer rate /bit rate that important?
A: Yes – it requires a high rate to support capture at 50 fps particularly if the moving target is large as with close-ups. Quintic do not guarantee good capture performance at 50 fps if a direct FireWire [IEEE 1394] or USB2 cable is not used.

An external 'FireWire' Card that fits into the PCI MCIA Port on the laptop is
suitable for Capture with Quintic Software Systems.

Q31: Which is the best video camera for me to use with the software and hardware for capture at 25/50fps (30/60 NTSC)?
A: Generally an expensive camera performs better than a cheap one but it is a personal balance between required usage and price. The video camera / camcorder must be digital with DV IN/OUT (IEEE 1394 / i-Link / Firewire port), or a USB 2.0 port, Sports setting AE, a minimum shutter speed of at least 1/1000th second and a quality 3CCD lens. Visit the Quintic Hardware Packages and get advice and assistance through www.quintic.com/hardware.

Q32: Which is the best LIVE image high-speed camera for me to use with the software and hardware for capture at 100fps?
A: Quintic Video Capture Software is compatible with Basler high-speed 100fps Cameras. Visit the Quintic Hardware Packages and get advice and assistance through www.quintic.com/hardware.

Q33: Will I need any Software Utilities to run Quintic Products and how do I get them?
A: Yes – to run Quintic Products properly your PC must have Video CODECS; DirectX; & Windows Media Player loaded and installed. If your PC does not have them then the latest versions of each are available free from www.microsoft.com/downloads/. [Microsoft XP includes DirectX and Windows Media Player] If your PC does have them loaded then you should make sure they are installed by locating and double clicking the relevant program file via My Computer >C:Drive >My Programs. Please ensure that you also have AUDIO codec present on your computer. DO NOT remove AUDIO Codecs from your computer!!!

Please Note: A medium to high specification graphics card is required for the use of Quintic Software - in particular Multil Camera Capture

Q34: Did you just receive e-mail with a Zip file attached to it, or did you just download a Zip file and don't know what to do with it?
A: This page explains the basics of Zip files and how to use them: www.winzip.com

Using Quintic Performance Analysis Software v17

Q35: What sort of files does Quintic use?
A: Quintic v17 is compatible with most formats of video. The increased video format compatibility with the latest digital cameras includes *.avi, *.mov, *.mpeg,*.wmv,*.vob, *.swf, *.flv, *mp4 + High Definition… If you are using Quintic v14 software or an earlier licence (v9,v11) it is only compatible with AVI files. Other types of files must be converted to AVI for use in Quintic Products via the Editor function within the Quintic Capture software. See our Online Tutorials for further details www.quintic.com/tutorials. The Quintic Video Editing Suite is available on all three version of the software - Sports, Coaching & Biomechanics

• 'Trim' videos to reduce size or save specific content
• Save videos as compressed files - any codec can be used as long as it is loaded on your computer.
• Unrivalled Video File Size - 15 seconds ~ 1MB (Quintic default codec)
• Open up any video file type to edit - Convert old incompatible video files for analysis...
• Reduce the size of existing video libraries
• Improve the quality and size of existing video libraries

Q36: I have a recently purchased a Microsoft Vista Operating System Computer, however the Quintic sample videos on the website www.quintic.com/software/sample_videos/ and the Q4E videos do not play on my machine? What do I have to do in order to make them compatible with Microsoft Vista or Windows Seven?
A: Microsoft Vista uses a different video codec to that previously standard in Windows XP Operating Systems and Quintic Software - the default codec for Vista is XviD MPEG4 which is automatically incorporated in standard installation of the Quintic / Vista programs. Due to this different codec, your own existing Quintic videos, Quintic Sample Videos, and Quintic 4 Education videos will not open unless you first obtain backwards compatibility. To obtain this compatibility you must download the previous MPEG4 Codec to your Vista / Seven computer by selecting the following link and following the seven step-by-step instructions.

• Please goto to the following page: www.quintic.com/downloads/system_tools.htm
• LEFT CLICK on the Windows Vista Logo, save the file 'Mpg4Install.zip' onto your computer
• Unzip the file into a folder of your choice.
• Please read the 'READ ME.txt' file for detailed instructions.
• RIGHT CLICK on the "mpeg4.inf" file (it should be in the same directory as this Read Me note.)
• Choose the 'Install' option from the menu.
• Windows VISTA will ask for permission to continue. Press continue to install the codecs.
• This will now enable videos with the MPGE4 Codec (such as those in Quintic Sample Videos) to play in Vista / Seven Operating Systems.

Once you have downloaded the old MPEG4 and followed these steps, you will then be able to use previously saved Quintic video files in Quintic on your Vista computer. There is also the option to select the previous MPEG4 video Codec as the default codec when in the Quintic Editor stage of your Quintic Program. However, you may wish to choose the new XviD codec as your default video codec. The increased quality of the new XviD Codec outweighs the small increase in file size.
Please visit Product Table www.quintic.com/software/product_table.htm for Vista / Seven compatibility and functionality.

Q37: What does “Uninstall” mean?
A: Through Quintic Security each licence is dedicated to recognise one computer. Any change in or of that computer means the software will not recognise it and therefore not function. To allow for changes Quintic Security allows you to Uninstall the software twice in any 12 months and reinstall it on the changed computer. NB – Change means a change of components within a computer or a change to a different computer.

Q38: If I change my computer, how do I Uninstall the product to be able to use it on the changed computer?
A: There is an automated system for which the computer must be connected to the internet then - with Quintic software via the “Help” menu - select “Uninstal Quintic software” and follow the simple instructions.

Quintic Uninstallation Software Security Window
Note: by clicking Yes, you will uninstall your Quintic software and be issued with a D Code - See Q38

Q39: I have just uninstalled Quintic Sports from my old PC and received my D code but my software was originally downloaded via the internet. How do I install the Quintic program on my new PC?
A: In the same way as the original download - go to our website Members Forum http://www.quintic.com/members_forum/ enter your details and use the password you received originally, then follow the instructions.

Q40: Is it easy to learn how to use the software?
A: Yes. Quintic Software has complete Tutorials freely available online . You should read through the Tutorials to gain an overview and familiarise yourself with the various functions, and then work practically through the questions and answers as you start to use the software. www.quintic.com/tutorials

Q41: Is it easy to change from using, say, Quintic Sports to Quintic Coaching?
A: Quintic Products are modular and so operation and layout of each product version is very similar. The only difference between products is increased functionality.

Q42: What if I have the wrong Font Size?
A: Certain icons with the Quintic Software are obscured with a DPI setting of 120DPI (Large Size). This will prevent you from seeing the icons clearly and in some cases limit the functionality of the software.  Some makes and models of computers (Dell wide-screen computers for example) have a DPI setting as 120DPI as standard from the factory. You will need to make a change to this setting by the following the instructions below:
Click on My Computer > Display Properties > Settings > Advanced > General Display > DPI Setting > Normal size 96DPI

Q43: What Screen Setting should I use to have the correct window size on my screen?
A: You should use the general setting of 1024X768 [make changes via >start >My Computer > Control Panel / Settings > Appearances /Display >Change Screen Resolution].
Note: Scrollable Windows allow for maximum screen usage. Maximum Screen Resolution 1600x1200 for desktops & laptops or even wide-screen configurations. You can also add an additional monitor to create a dual screen set-up.

Q44: Will I have problems if my hard drive starts to fill up?
A: Possibly – you may not have space to store video; and the sample AVI file footprint on the hard drive could be compromised. Defragmentation of the hard drive should resolve this – select Start >All Programs >Accessories>System Tools> Defragment – it can take a while and is worth doing overnight.

Q45: How do I put clients' files onto a CD for them to use with The Quintic Player?
A: With Quintic Software Systems you are licensed to distribute The Quintic Player free of charge. Within the Software is the 'Burn to CD' function (Coaching v17 & Biomechanics v17) that enables you to send any analysed videos & The Quintic Player to the computer CD drive. See our Online Tutorials for more information on this function www.quintic.com/tutorials

Q46: How do I email a clients' files for them to use with The Quintic Player?
A: With Quintic Software Systems you are licensed to distribute The Quintic Player free of charge. Within the Software is the 'Instant Email' function that enables you to email any analysed videos & The Quintic Player to your clients inbox. See our Online Tutorials for more information on this function www.quintic.com/tutorials

Q47: When I use Export Analysis the colours in the exported video file have become inverted.  How do I correct this?
A: This problem has been discovered on Toshiba laptops and computers with a graphics card of 16MB. Go to C drive > Program Files > Quintic > Right click on Exportavi.exe. Select properties > Select compatibility > Display Settings >Tick 'Run in 640x480 screen resolution'

Q48: Why can't I play a video in the Main and Best windows within Quintics?
A: Open Display Properties in Control Panel. [click Start, click Control Panel, click Appearance and Themes, and then click Display]. Click the Settings tab, click Advanced, and then click the Troubleshooting tab. Drag the Hardware acceleration slider to the left. (if you place the slider in the middle this should be sufficient to solve the problem). Click OK, and then click OK again. Restart the computer when you are prompted to do so.

Q49: Why do I get an Error message “De-interlacing filter not installed” is shown when you try to play a video within Quintic?
A: This indicates an error during installation and set-up, for example the AVI Synth file has not run. Run your PC with no applications open. Go to Start > My Computer > Main Hard Drive :C (or other main drive) > Program Files > Quintic > AviSynth. Open AviSynth and click through the set up process - it's very quick. Then Restart the PC.

Q50: What does it mean if I get the Error message "Incorrect video format ".
A: The ”Incorrect video format " message usually indicates that the Video Codecs utility is not running. The Codecs file is provided on the Quintic CD and will have loaded but it is not running. To run it, go to the actual file via Start >My Computer > CDrive > Program Files > Quintic > Codecs and click to run it - choose the Reinstall All Components option when you get there. 
If there is still a problem then it may be that the "user account" where the programme is installed in does not have full Administrator Rights. The software does need full Administrator Rights to access the necessary utilities etc.  If that is the case then Remove and reinstall in a User Account with full Administrator Rights.

Q51: Why when the Quintic windows are resized are certain buttons hiding?
A: To solve this close all currently running programs. Right click on the desktop and select 'Properties'. Click on the 'Appearance' tab > Select the first drop down menu under the heading 'Windows and buttons’ Select 'Windows Classic style'. Press the Apply button. You may also have to restart your computer.

Using Quintic Capture Software

Q52: Is there any need to use any other Capture or Editing software?
A: No – Quintic Products incorporate all necessary editing and capture software.

Q53: What are the basic fundamental practices of video capture I need to be aware of to ensure my practices are consistent with this coaching tool?
A: Please have a look at the Benefits of Video section on our website at www.quintic.com/benefits_of_video.htm

Q54: Will I have to capture my own video straightaway to practise with the software?
A: No – Quintic provide short clips of sporting action online at the following page: www.quintic.com/software/sample_videos and also provide a Sample Video Library on disk with your software.

Q55: What is a FireWire / 1394 / IEEE 1394 / i-Link?
A: All these terms refer to the IEEE 1394 standard defining a high-speed mode of transmission that guarantees bandwidth for connections between computers and digital video cameras. The FireWire Card in the computer and the FireWire cable are the two necessary components.

4-pin to 4-pin (Laptop - Camcorder) / 6-pin to 4-pin (Dual Capture) / 6-pin to 6-pin (High Speed Capture)

Q56: Why are there 3 different types of FireWire Cable, and which one should I buy?
A: FireWire cables vary depending on whether or not your camera requires power from the computer to operate it.
A: Quintic Single Capture requires a digital Camcorder & 4-pin to 4-pin FireWire Cable.
A: Quintic Dual Capture requires 2 digital Camcorders & 4-pin to 6-pin Firewire Cables.
A: Quintic High Speed Cature requires a Basler Camera & 6-pin to 6-pin FireWire Cable.

Q57: Is there much practical difference between the capture speeds of 25 fps (frames per second) PAL European Standard (= 30fps NTSC USA /Asia Standard) 50 fps (= 60 fps NTSC) and 100 fps?
A: Yes, the higher the frame rate the more information there is to analyse. This is very important for seeing and analysing technique in fast moving sports – for example a golf swing or a cricket bat. Only Quintic Coaching and Quintic Biomechanics have the option to produce videos at 50(60) & 100fps.

Q58: What size AVI file does Quintic capture for analysis?
A: Quintic Captures in a AVI format although any format of video can be opend in the main software for analysis. A typical Quintic AVI file of 15 seconds in duration at 25fps is 1Mb, 5 seconds in duration at 50fps is 1Mb & 3 seconds in duration at 100fps is 1Mb. These are ideal for analysis or distribution via The Quintic Player or internet /email. The standard Microsoft AVI size maximum of 2Gb must not be exceeded or the sample AVI footprint on the Hard Drive will be invalidated.

Q59: Are there common problems when capturing and analysing video?
A: Not carefully following the Tutorials / Instructions.
A: Media Components not loaded or loaded but not installed.
A: Wrong capture settings – see Tutorials. www.quintic.com/tutorials
A: Not using a firewire card / firewire cable.
A: Insufficient capacity in the PC.
A: Not having the camera steady on a tripod – see Tutorials.
A: Poor battery power on laptops – mains power will optimise laptop performance.

Q60: Why is it dropping frames during the capture process?
A: Your computer may not be powerful enough or close to capacity. Ensure that you have followed the Set Up option within the Video Capture Software. Help on how to do this can be seen at www.quintic.com/tutorials within the Appendices.
A: Defrag the computer by right clicking on the D or C drive and selecting ‘Properties’ Select the ‘Tools’ and then select the defrag option. Allow the computer to defrag both drives and then restart your computer.

Q61: Can I use existing footage from video tapes?
A: Yes – with your DV In/Out Camcorder using a SCART lead with an in/out switch via the TV / VCR. See www.quintic.com/benefits_of_video.htm for more information

Q62: We have been having problems obtaining accurate angle results using the Quintic software program.  We have been measuring a static angle and comparing it with a known angle (using a goniometer), but the angles we are obtaining using Quintic have been different compared with the known angle.  
A: This problem relates to the aspect ratio of the cameras you are using.  If the camera records in 16:9 or 4:3 ratio then the vertical and horizontal ratios are different, to obtain accurate results the video has to be calibrated (both vertically and horizontally).
Once the video has been calibrated, Quintic Manual or Automatic digitisation can be used to calculate the angles. If the angles tab is used to calculate the angle values, they may be 2-3 degrees out as the angles function does not take into account the video calibration file.  If a camera that records at 1:1 ratio is used then the video does not need to be calibrated as both vertical and horizontal ratios will be correct.

Q63: Can analysis done in earlier versions of Quintic be used in Quintic v17?
A: Yes analysis files that have been saved in earlier software versions (v9.03, v11, v14) are compatible with v17

Q64: How many cameras can I capture from?
A: Quintic Coaching Multi Capture allows the user to capture from up to 2 live cameras, and Quintic Biomechanics Multi Capture allows video capture from up to 4 live cameras

Q65: As more accurate smoothing and filter values are used in v17 should I re-filter/re-smooth my data?
A:It is not necessary to re-smooth your data as there have only been small changes to the filter and smoothing settings for v17, the only reason to re-smooth v14 data is if you are comparing data collected in v14 and v17.

Q66: Is Quintic Compatible with High Definition Video?
A: Quintic v17 software allows the playback of HD video, however HD video capture is currently not supported.

Q67: When I load up premier capture and start using the single camera function I see the following error message ‘INVALID FLOATING POINT ERROR’
A: This error message occurs in v14 due to changes in the Vista OS by Microsoft which now prevent direct capture of video onto your hard drive. We have produced a patch to resolve this. Please go to our Website > Downloads > System Tools to download the patch - it's not difficult as you are merely substituting one file for another but please do carefully follow each line of the instructions.

Q68: I am using a Casio Exilim F1 camera with Biomechanics v14 but I can’t open the saved .MOV files in the software.
A: This error is occurring because the codec required to run .MOV files is not a standard codec within your Windows OS. To resolve this problem before the release of v17 please go to http://www.quintic.com/downloads/system_tools.htm and download the latest Vista video Codec package. With this package installed you will be able to:

Use the Quintic Player to play video clips such as Quicktime, RealMedia, avi, mpeg, Flv, swf, wmv, etc... 
Installing this codec will also allow you to use the Quintic Software Video Editor (Play any clip – see Quintic Tutorial 5B) to render the files for analysis within the software. Quintic v17 allows the user to play most video formats including .MOV files.

Q69: I have just captured a video and now when I open it in Quintic the following error message appears:

DirectShowSource: could not open as video or audio.
Video returned: "DirectShowSource: unable to determine the duration of the video"
Audio returned: same as above
C:\QuinticWORKING\Input.avs, line1)

A: This error message indicates that the Avisynth component has been corrupted. To rectify this problem please follow these instructions:

• Delete the AVI Synth program from Program Files, using the Add/Remove programs option located in Control Panel).
• Empty Recycle Bin
• Navigate to the Quintic Program files (c:\Drive\Program Files\ Quintic \ Quintic (Sports Coaching or Biomechanics)\AviSynth and run the AVI Synth exe.
• Now reboot your machine.

Q70: When I save a video using Quintic Premier Capture I get the following Error message:
It is not possible to write to the video C:\*.avi This video may be in use in either the Main or Best window of your system. Please check.
A: This error message occurs due to an invalid video codec being used. Microsoft have omitted previously standard drivers from Windows Vista, and certain Codecs such as the Microsoft MPEG-4 Video Codec V3 cannot be used to save videos. Quintic currently recommends that the Xvid Video Codec package is used with Quintic Video Analysis software being run on a Vista OS.Therefore to capture and save your videos successfully please select the Xvid MPEG-4 Codec from the drop down menu (see below) and then click on the save video button to save your captured video. 

If this Codec option is not available on the drop down menu please use the link to our system tools page http://www.quintic.com/downloads/system_tools.htm and download the Xvid Codec Utility.

Once downloaded onto your computer please double click on the setup icon and follow the onscreen instructions, please make sure that during the installation process the decoding option is selected (see below)

Once the installation has completed you should be able to select the Xvid Codec option from the drop down menu within the premier capture window.

Q71: When I open a video in Quintic I am seeing this error message: NO DRIVER INSTALLED / MISSING DRIVER / CANNOT FIND DRIVER.
A: "No Driver Installed" generally means that the one or more utility programs are not loaded or are loaded but not running. Sometimes security / settings can prevent this automatically happening when you load. Also Vista will not support XP produced videos as Microsoft have omitted previously standard drivers and so without the fix below you will not play XP produced clips on Vista.

Please go through the routines below to resolve the problem (only takes a minute or so).

• QUINTIC CAPTURE
• Quintic works with mini-DV camcorders via firewire.
• Have you captured these videos through Quintic or some other software?
• They may be AVI files but that is like saying "Ford" - many different types.
• If they are not captured through Quintic then you can use the Quintic Editor feature (Play any clip) which will render most AVI files to be saved in the correct format. See Quintic Tutorials 5B - video editing.

USING VISTA / SEVEN?
Because Microsoft have omitted previously standard drivers from Windows Vista / Seven, it will not run video clips captured with Windows XP. If this is happening you might have missed our message about drivers when you loaded the Quintic Program. Go to our www.quintic.com Downloads menu and select System Tools and download the missing Codec. It is in a Zip File and you will need to extract it onto say your desktop and run it from there. Vista will then play "XP Videos"

CODECS

1. Run your PC with no applications open.
2. Go to Start > My Computer > Main Hard Drive C: (or other main drive) > Program Files > Quintic > Quintic Sports/Coaching/Biomechanics > Codecs.
3. Open Codecs and click through the set up process - it's very quick.
4. Choose the Reinstall All option at that point.
5. Then Reboot the PC. 

AVI Synth  

1. Run your PC with no applications open.
2. Go to Start > My Computer > Main Hard Drive C: (or other main drive) > Program Files > Quintic > Sports > AviSynth.
3. Open AviSynth and click through the set up process - it's very quick.
4. Then Reboot the PC. 

Q72: My angles and shapes aren’t appearing then on the exported images when I create a multiscreen capture.
A: This is because of the smaller screen ratio, increasing the line thickness of either the shapes or angles will solve this problem.

Q73: My video won’t play in the Quintic software I keep seeing this error message:

A: This error message is appearing due to the necessary video codecs not being available to play the video, for more details please see the trouble shooting section

Q74: Can Quintic be used on a user account without administrator rights.
A: Yes Quintic can be used on a user account, however an administrator account must be used to install the software. N.B video codecs may also have to be reinstalled via the user account to allow video playback.

Q75: I am running Quintic v17 in a user account, when I try and play a .Mov file it doesn’t play.
A: When using Quintic software in Windows Seven, Vista and XP : User/Limited accounts, it may be necessary to use an additional video codec to play *.mov files.
For example *.mov files captured via a Casio High-Speed F1 camera. Please run your computer in User mode before buying the codec below to discover if you require the additional codec. Some Sony Vaio Vista PCs have installed this codec as their own default. Each codec costs £9.99 per computer.

• http://www.roxio.co.uk/eng/products/cineplayer/vista/features.html - Windows Seven
  http://www.roxio.co.uk/eng/products/cineplayer/vista/features.html - Windows Vista
  http://www.roxio.co.uk/eng/products/cineplayer/decoder/overview.html - Windows XP
• Click on 'Buy Download' and follow the instructions given.

Q76:  When using the tape, sometimes (depending on the make and model of the camcorder) the tape doesn't automatically play after completing a video capture?
A: There are many types of camcorder, if this should happen, please manual start the tape using either the remote control or play function on the camcorder.

Q77: How can I enquire or ask more questions?
A: We shall be pleased to respond to your enquiries and questions through our Contact page : www.quintic.com/contact_us/. If you have a technical question then please tell us: Which Quintic program and version you are using; Which operating system you have ; make and model of camera you are using and how it is connected to your computer ; and at what particular point the problem you are encountering occurs.